Reiswijs Advies

Privacy Policy

This privacy policy describes how Reiswijs Advies collects, uses, and protects your personal data when you use our online platform or services. Protecting your privacy is important to us, and we are committed to handling your personal data responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data collected through our site and services is:

Reiswijs Advies
105 Maliebaan, 4th Floor,
Utrecht, 3581 CW,
Netherlands

Personal Data We Collect

We collect personal data to provide our travel consulting services. The types of personal data we may collect include:

  • Identification and contact information: Your name, address, phone number, email address, date of birth, gender.
  • Passport and visa information: Passport number, issue and expiry dates, nationality, place of birth, visa details, copies of identity documents, as required for travel bookings and visa assistance.
  • Travel details: Your travel preferences, itinerary requirements, flight and accommodation details, special needs or requests (e.g., dietary requirements, medical conditions relevant to travel arrangements).
  • Payment information: Credit card details or other payment method information necessary to process bookings and payments.
  • Booking history: Details of services you have booked through us.
  • Communication data: Records of our interactions with you, including correspondence, calls, and online chats.
  • Website usage data: Information about how you use our online platform, including IP address, browser type, device information, pages visited, and time spent on our site, collected through cookies and similar technologies.
  • Information you voluntarily provide: Any other information you choose to share with us when using our services.

We may collect sensitive personal data, such as information about health conditions or dietary requirements (e.g., allergies), where necessary for travel arrangements. We only process such data with your explicit consent or where otherwise permitted by law.

How We Collect Your Personal Data

We collect personal data through various means:

  • Directly from you: When you contact us, request information, book services, or provide details for itinerary planning.
  • Through our online platform: When you interact with our site, fill out forms, or use online tools.
  • From third parties: From service providers (like airlines, hotels, or car rental companies) in connection with your bookings, from partners, or from publicly available sources, where permitted by law.

Purposes for Processing Your Personal Data

We process your personal data for the following purposes:

  • To provide and manage our services: Including planning bespoke itineraries, booking flights and accommodation, managing corporate travel, assisting with visas, arranging travel insurance, and coordinating group travel.
  • To process payments: Handling transactions related to services you purchase.
  • To communicate with you: Responding to inquiries, providing updates about your bookings, sending service-related messages.
  • To manage your account: If you create an account on our online platform.
  • To improve our services and online platform: Analyzing usage data to understand user behavior and enhance our offerings.
  • For marketing purposes: With your consent, sending you information about our services, special offers, and updates we believe may interest you.
  • To comply with legal obligations: Meeting requirements from authorities or as required by law.
  • For security and fraud prevention: Protecting our services and users.

Legal Bases for Processing

We rely on the following legal bases under GDPR to process your personal data:

  • Performance of a contract: Processing necessary to provide the travel services you have requested or entered into a contract with us for (e.g., booking flights, hotels).
  • Consent: Where you have given explicit consent for specific processing purposes, such as sending you marketing communications or processing sensitive personal data. You have the right to withdraw your consent at any time.
  • Legitimate interests: Processing necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes improving our services, managing our business, and ensuring the security of our online platform.
  • Legal obligation: Processing necessary to comply with a legal or regulatory obligation.

Sharing Your Personal Data

We may share your personal data with third parties when necessary for the purposes described in this policy:

  • Service providers: We share data with airlines, hotels, car rental companies, ground handlers, and other third-party suppliers involved in fulfilling your travel arrangements. They will process your data as necessary to provide their services.
  • Partners: With business partners for services offered jointly or through referral, always in accordance with this policy and applicable law.
  • Authorities: With government or regulatory authorities where required by law or necessary to protect our rights or the safety of others.
  • Affiliated entities: Within the Reiswijs Advies organization for operational purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no online platform or data transmission can be guaranteed to be 100% secure. We strive to protect your personal data but cannot warrant the absolute security of information transmitted through our site.

Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have certain rights regarding your personal data:

  • The right to access: You have the right to request access to the personal data we hold about you.
  • The right to rectification: You have the right to request that we correct any personal data about you that is inaccurate or incomplete.
  • The right to erasure: You have the right to request the deletion of your personal data in certain circumstances.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • The right to object to processing: You have the right to object to the processing of your personal data in certain circumstances, including processing based on legitimate interests or for direct marketing.
  • The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
  • The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
  • The right to complain: You have the right to lodge a complaint with a supervisory authority regarding our processing of your personal data.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to function effectively, improve user experience, and analyze website usage. You can manage your cookie preferences through your browser settings or potentially through a cookie consent banner on our site.

Children's Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children without parental consent. If we become aware that we have collected personal data from a child without appropriate legal basis, we will take steps to delete that information.

Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page.

Contact Us

For any questions regarding this privacy policy or our data protection practices, please contact us by mail at:

Reiswijs Advies
105 Maliebaan, 4th Floor,
Utrecht, 3581 CW,
Netherlands